Sale Product (including 50% off, final or sample sales). The “Found” or Vintage collection of merchandise. Shoes, hats, watches, jewelry, clothing and home goods. Unlimited Warranty (valid from date of purchase)ġ Year Limited Warranty (valid from date of purchase) To begin the replacement process please fill out this form: We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to review our Authorized Repair Center Process.įor additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down.Will Leather Goods is proud to offer WILL's guarantee. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. USE OF AN UNAUTHORIZED REPAIR CENTERĪ number of our International and U.S. Please CLICK HERE to view our available lock instructions. Please note: Numbers on your label may differ in order from the below table: Label 4 digit material group number located on interior label. A team member will contact you by phone to obtain this information securely if necessary within 2 business days.įor faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact us page: Be sure NOT to include any credit card information via this page. Please complete our Contact us page with details of your request. Please be aware that all requests will be filled, subject to availability. These include: Keys Padlocks for Softside Luggage ID Tags and Detachable Shoulder Straps. REPLACEMENT PARTSĬertain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. To move forward with this process, please CLICK HERE to create your repair request. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a a small fee: You may choose to ship or personally bring your product to the authorized repair center. When creating your repair ticket, your options of getting your product to the authorized repair center are below: 
This will be communicated to you by the Authorized Repair Center via email. If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.įor warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. 
Your luggage has a warranty which covers manufacturing defects in workmanship and materials.
To create a Repair Request, please CLICK HEREįor More Information, please visit FAQs LUGGAGE REPAIR POLICY If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The health and safety of our employees, customers, and community is our top priority.
0 kommentar(er)
